Contact
There is no contact form on this site. Email is the only way to reach the editorial team, and it goes to a mailbox read by people working for GRESKO s.r.o.
Writing to that address is the whole process. Nothing is collected from you anywhere on this site — there is no form, no newsletter and no account — so an email is the only information we would ever hold about a reader. What happens to it afterwards is set out in the privacy policy: in short, it is kept for as long as it takes to deal with the matter and for 24 months after the last message in the conversation, and it is never used to market anything to you.
What is useful to include
If you are writing about a specific answer, naming the page and the question helps considerably, since many questions appear in similar forms across the site. If you are telling us something has changed — a setting that has moved, an organisation that has been renamed, a link that no longer works — a link to the current source is the fastest route to a correction.
Please do not send health information, financial details, identity document numbers, passwords or screenshots containing any of these. We do not need them to answer anything, and if sensitive details do arrive they are deleted once they are no longer needed to deal with the message.
What we can and cannot do
We can
- Correct an answer that is wrong or out of date, and say so on the page.
- Consider a question you think is missing from the site.
- Answer questions about how this site is funded, who publishes it, or how your information is handled.
- Deal with a privacy request, including access to or correction of information we hold.
We cannot
- Look at your device, diagnose a problem on it, or tell you whether something is installed on it. Nobody can do that by email.
- Provide technical support for a product. The vendor's own support channel is the right route for that.
- Help with a subscription, a refund or a billing question for a product bought elsewhere — that is between you and the vendor, and the section on cancelling and refunds explains the Australian consumer position.
- Act on a report of a scam. Scams are reported to Scamwatch, and cybercrime through ReportCyber at cyber.gov.au.
Privacy and legal requests
For a request about your personal information — access, correction or a complaint — use the same address with "Privacy request" in the subject line, so it is routed correctly. There is no charge for making a request, and we aim to reply within 30 days. The privacy policy sets out the full process, including how to take a complaint to the Office of the Australian Information Commissioner if you are not satisfied with our response.
When to expect a reply
This is a small publication and the mailbox is read by people rather than by an automated system, so a reply usually takes a few working days. Privacy requests are answered within 30 days. If something you have sent results in a change to a page, the change is made on the page itself and the review date in the footer is updated.
Publisher details
GRESKO s.r.o.
Na hutích 581/1, Dejvice, 160 00 Praha 6, Czech Republic
Company no.: 24754404
VAT: CZ24754404
info@broadnotion.online
Post sent to the registered address above will reach the publisher, though email is considerably faster for anything to do with the content of the site.